Friday, May 15, 2015

All About Catalinas and What to do if they don't Print!

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What are Catalinas?

Catalinas are a certain type of coupon that print at the register when you check out. As couponers, most the time we go into the store and buy things specifically to make these catalinas generate, or print. 

Catalina Marketing is an advertising company that has paired up with grocery retailers to bring consumers a variety of coupons and promos. The little machine sits by the register and prints out coupons and news about upcoming promotions. Many times catalinas are triggered by items you purchase. Other times, more general catalinas print out, letting you know about upcoming offers or passing along a discount to a local retailer.

In my opinion, the best type of catalinas are the ones that give you a certain amount off your next shopping trip. These specific catalinas look like the one pictured above and are, in essence, a gift card to use in the future! They have very few limitations, other than the expiration date. I've used several catalinas in one transaction and I've purchased a wide variety of items using them- a gallon of milk, diapers, fresh produce, etc.

A great strategy is to use a catalina to pay for items that will generate another catalina. Most catalinas roll at grocery stores, meaning you can use the same catalina to pay for items to trigger the exact same catalina again.

Also note that catalinas are limited to 1 per promotion, per transaction.  For example let's say if you buy 2 bottles of shampoo you get a $2.00 Catalina good on your next purchase.  If you buy 4 bottles of shampoo in 1 transaction, only 1 catalina will print.  If you want multiples of the same catalina, do separate transactions.

Catalina coupons can only be used at the store you got them from, even though they say "Manufacturers Coupon" at the top. Also, stores have the ability to participate in some catalina offers but not others. Even different locations of the same chain of stores can elect to participate or not! The only way to tell if your store is participating in a certain catalina offer is to test it out. {If it doesn't work, feel free to return the items.}

Unless you receive a catalina informing you of an upcoming promo, the only way to know of them is through word of mouth. I’m always on the hunt for new catalinas, so if you hear of one, email me and I’ll post it!

Here's What to Do if a Catalina doesn't Print: 

Occasionally, catalina offers malfunction and even if you purchased the correct items, it just doesn't print. Is that anything you can do? Certainly!
In my experience, the store is not helpful in regards to correcting the situation of catalinas not printing. It's not uncommon for store employees to not even be aware of catalina offers in effect! Remember, the machine is actually operated by a separate company, Catalina Marketing. I suggesting working with them to resolve the issue. Here are two ways to approach it:
  1. Call Catalina Marketing (877) 210-1917, option 1. The entire process normally takes about 5 minutes and every Customer Service Representative I've spoken with has been friendly and helpful.
  2. Fill out a request form HERE. Requests will be resolved within 2-3 days.
In both instances, they will need several pieces of information that can all be found on your receipt. They will need:
  • The store name and address where you shopped.
  • The date and time you checked out.
  • The number printed on your receipt after the time stamp.
  • The items you purchased and what catalina you were expecting.
  • Your name and address.
Once they have verified that you should have received the catalina, they will simply mail out your catalina coupon!

Do you have any additional questions about catalinas? Leave a comment!


Anonymous said...

I actually just called them this morning b/c my Dannon catalina didn't print. They were very friendly and are actually located in UT (Sandy).

Anonymous said...

Wow thanks for breaking it down for me! Does Walgreen's do Catalinas too, or do they just do their own thing?

Claire said...

I did the Kraft cheese thing and when I got in the car, I realized I didn't have my $5 catalina. It did print out and I had it in the store, but somehow from the store to the car I lost it!! I tore my car apart looking for it and looked through my purse and grocery bags several times, I even started driving through the parking lot and had my daughter and me looking for it. Anyway, it's probably just an unfortunate accident right? There's nothing I can do right? Would you return the stuff you bought or just deal with it?

Kristin said...

Thanks, Ive been wondering how that all works. Does Grocery smarts always post the catalinas too? Just wondering how you find out about them.
Kristin, New to couponing!

Emily said...

THank you. So good to know! I did the colgate toothepaste one a couple weeks ago. The catalina did not print on the first order, but it did on the second. Weird. The gal at the cash register actually made an adjustment to compensate me. Not the norm I'm sure, but it doesn't hurt to bring it to the cashier's attention. Then if they can't or won't help, you can always contact the company. Thank you so much for the info.

Andrea Clark said...

I had a problem catalinas printing and tried to use the email address that you provide. It keeps coming back as an email that is not recognized. Is there a different email? Thanks Andrea

UtahDealDiva said...


Sorry to hear that email isn't working, I'm not sure why! Copy and paste this link in your browser and try to contact them this way instead. Hope that helps.

UtahDealDiva said...

And I fixed the link in the post as well, so you can go that way too. I took off the email. Thanks for letting me know!

Tawnya said...

I have submitted requests to them 3 times and they have all been fulfilled, but it takes a lot longer than said. The first time took a couple weeks to get my catalina in the mail. My last request was submitted 5/3. Two weeks later I received a request for a picture of my receipt since my receipt was not found digitally. I received an email yesterday stating my request has been fulfilled. I am just glad I got them all with really no trouble. I just want people to know not to expect a resolution in just a couple days, more like a couple weeks.

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